Make an insurance claim
We pride ourselves on paying genuine claims quickly and efficiently with genuine care.
Our simple four step insurance claim process
Our claims philosophy is built on our fundamental desire to put our clients first at all times. When making a claim, all claimants are assigned a dedicated claims consultant, based in Australia, to help you through the process.
The process for making a claim is below:
Notify NobleOak
To make a claim, please notify our Claims Team on 1300 551 044. They will walk you through the process, send you a claim form and explain which documents are required.
Complete Claim Form
Complete the claim form and send it back to us with the supporting documents to allow our team to assess the claim.
Assessment
Once we’ve received the completed claim form and supporting documents, we’ll assess the claim and advise you of the outcome.
Payment
If your claim is accepted, we will make the payment to you or your nominated beneficiary/ies. All claims are paid in Australian dollars.
Information you will need
If you tell us that you are having difficulty providing some of the information we request, we will work with you to find a solution. This may include trying to collect the information from third parties on your behalf.
The following table sets out the information we will need from you for each cover type when you lodge a claim. We may also need to ask you for additional information depending on the type of claim and our initial assessment and we will contact you if this is the case.
Life Insurance Claim
To make a claim you will need:
- Claim Form including signed medical authority
- Death Certificate – certified
- Proof of Identity – certified for the Life Insured, and if different, the Policy Owner, Nominated Beneficiary/ies or Executor (if no beneficiary)
- If there is no nominated beneficiary, a copy of the Will and Grant of Probate
- We may ask you to provide
- a copy of Police and Coroner Reports – if its relevant
- Medicare records, which can be downloaded from MyGov.
Terminal Illness claims
- Claim Form including signed medical authority
- 2 Medical Attendant’s Statements to be completed by relevant medical specialists confirming your prognosis of 24 months or less to live.
- Proof of Identity – certified
- We may ask you to provide Medicare records, which can be downloaded from MyGov.
Income Protection Insurance & Business Expenses Claim
To make a claim you will need:
- Claim Form and Medical Attendant’s Statement including signed medical authority
- Proof of Identity – certified
- Individual Tax returns, Business Tax Returns, Profit and Loss statements and/or payslips
- Copies of supporting medical documents and reports
- We may also ask you to provide your Medicare records, which can be downloaded from MyGov.
Total & Permanent Disability Insurance Claim
To make a claim you will need:
- Claim Form
- Medical Attendant’s Statement including signed medical authority
- Proof of Identity – certified
- Individual Tax returns, Business Tax Returns, Profit and Loss statements and/or payslips
- Copies of supporting medical documents and reports
- We may ask you to provide
- Medicare records, which can be downloaded from MyGov.
- Financial records, like your Individual or Business Tax Returns, Profit and Loss statements and/or payslips
Trauma Insurance Claim
To make a claim you will need:
- Claim Form including signed medical authority
- Medical Attendant’s Statement to be completed by a relevant medical specialist
- Copies of supporting medical documents and reports
- Proof of Identity – certified
- We may ask you to provide Medicare records, which can be downloaded from MyGov.
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